Frequently asked questions

Scantra is an automated monitor that watches your website, ads, and emails for compliance violations, SEO problems, accessibility gaps, and security issues. When it finds something wrong, it explains what's broken and drafts the exact fix text to drop in. Scans run on a schedule (hourly to daily depending on your plan) so problems get caught before customers, regulators, or attackers do.

SEO tools focus on rankings and backlinks. Scantra checks whether your pages actually comply with the rules that get businesses sued — FTC affiliate disclosures, GDPR consent, ADA accessibility, FDA health-claim language. SEO is one of four signal categories we monitor; the other three (Compliance, Security, Accessibility) are areas dedicated SEO tools do not cover. Most customers run Scantra alongside their existing SEO tool, not instead of it.

Roughly fifty rule families across four categories: Compliance (FTC affiliate disclosure, CCPA opt-out links, GDPR cookie consent, FDA health claims), SEO (page titles, canonical tags, sitemap freshness, schema markup), Accessibility (alt text, ARIA labels, color contrast, keyboard navigation), and Security (HTTPS, HSTS, mixed content, exposed admin paths). The rule library grows as new regulations land — every active monitor gets the additions automatically.

Yes for PDFs (we extract and parse the text content). Partially for images — we read alt text and metadata, but not visual content yet. Yes for emails if you connect them via the Scantra email-monitoring integration. Image-content analysis, like detecting an influencer photo that's missing a paid-partnership disclosure, is on the roadmap but not live yet.

Depends on your plan's scan frequency. Free and Core plans run daily; Pro runs every six hours; Studio and Partner run hourly. New issues appear in your dashboard within minutes of the scan completing. Critical-severity findings trigger an email immediately; lower-severity ones bundle into your periodic Health Report so you're not buried in noise.

One monitor, one scan per day, three URLs per monitor, and access to twelve essential compliance and SEO rules. It's a demo tier — designed for trying Scantra on a real URL, not for sustained use. To use Scantra in production, move to Core ($9/mo), Pro ($24/mo), or apply for the free Community tier if you're a non-profit, school, or public-interest project.

Core is for one site with daily scans and the 12-rule essentials library — fits a freelancer or solo SaaS founder. Pro adds nine more monitors, six-hour scan intervals, the 20-rule expanded library, and team assignment routing. Studio is the agency/multi-brand tier — thirty monitors, hourly scans, the full fifty-rule library, and partner-style API access.

It is identical to the Pro tier in capability — 10 monitors, scans every six hours, the full Pro rule set — and it is permanently free for verified 501(c)(3) non-profits, registered schools, and public-interest projects. The only difference from Pro is human review at signup, where we confirm the mission match. Approved organizations never see a card or an upgrade prompt.

Yes. Paid plans are month-to-month; cancellation is one click on the billing page and stops the next renewal. You keep access through the end of the period you already paid for. No retention call, no exit survey. We refund partial periods if you cancel within seven days of a renewal — email support@scantra.ai with the request.

No. You can register for the Free tier with email and password only. We only ask for a card when you upgrade to a paid plan, or — for the Community tier — never. The free scanner on the landing page doesn't require an account at all; it just needs an email address so we can send you the results.

No. Scantra is a software tool, not a law firm; nothing it produces is legal advice. Findings are pattern matches against known regulatory text and best practices, and the drafted fixes are starting points for your own counsel to review. Regulators, juries, and consumer-protection agencies will not accept 'Scantra said it was fine' as a defense.

We store the parts of pages that produced findings — usually a snippet of the surrounding HTML — so we can show you what was wrong and detect when you fix it. We do not archive whole pages. Snippet retention is 18 months on paid plans, 90 days on Free and Community plans. Full retention details live in our Privacy Policy.

The active sub-processors are Anthropic (the AI model that drafts fix text), Stripe (billing on paid plans), Railway (hosting infrastructure), and Resend (transactional email). No third party gets your scan data for advertising, training, or analytics. The full sub-processor list lives in our public Sub-Processor List & Security Statement.

Scantra honors both. EU and UK customers get a Data Processing Agreement (DPA) at /policies/data-processing-agreement. California residents can submit a Do Not Sell My Personal Information request via the contact form. Scantra is hosted in US data centers; if you require EU residency for your scan data, write to support@scantra.ai before signing up.

We never see your card number. Stripe-hosted checkout collects the card directly; we only receive a customer ID and a subscription record. Stripe is PCI-DSS Level 1 compliant. If you suspect a card is compromised, replace it in the Stripe billing portal — your Scantra account is unaffected.

Free and Core plans scan daily. Pro scans every six hours. Studio and Partner scan hourly. You can also trigger an on-demand scan from any monitor's page whenever you push a change — useful for verifying a fix landed before the next scheduled scan picks it up.

Every finding has a 'False positive' button. Marking it suppresses the rule for that specific snippet on your monitor (not globally). If you think a rule is wrong for everyone — not just you — write to support@scantra.ai and we will review it. The rule library is open to feedback because false positives kill trust faster than missed findings.

Yes on Pro and above. The dashboard has a Rule Library page where you can author keyword-match rules or AI-judgment rules with your own prompts. Studio and Partner tiers can also import bulk rule files. Custom rules run alongside the system library and respect the same per-issue severity overrides.

Not yet. The scanner fetches publicly accessible pages only. Authenticated monitoring (logged-in pages, staging sites behind basic auth) and single sign-on integrations (Google Workspace, Okta) are on our roadmap but not shipped today. If access to login-protected pages is a blocker for you, email hello@scantra.ai — we track interest there to prioritize what we build next.

Yes. Scantra scans rendered HTML, so anything that produces an HTML response works. The Issues page has platform-specific fixing instructions: if a finding is on a Shopify page, the AI helper drafts the Liquid template change you need. WordPress, Webflow, Wix, Ghost, and a handful of other platforms have similar platform-aware help.

For scheduled monitoring, yes — Scantra fetches the page over HTTPS. For staging sites or pages behind a corporate firewall, you can either whitelist our scanner's IP range or run scans manually from your own machine via the Scantra CLI (Studio+ only).

On Pro and above you can invite teammates and mark each one's specialties (Compliance, SEO, Security, Performance). When a new issue is detected, the Issues page suggests the right teammate as assignee based on the issue's category. One click assigns; the teammate gets an email with the issue title and the drafted fix text included inline.

Core is one user; Pro includes 5 seats; Studio includes 15 seats; Partner includes 50 seats; Community includes 5 seats. Hitting the cap surfaces a clear upgrade prompt. We don't charge per-seat — what you pay is the same whether you use one seat or all of them.

Three roles: Admin (full access including billing and team management), Member (sees and resolves issues assigned to them, edits their own settings), and Viewer (read-only across the whole org). The OWNER role is the original account creator and has admin permissions plus exclusive control over canceling the subscription.

Because compliance — knowing your site does not violate the FTC, GDPR, or ADA — shouldn't be a privilege of brands big enough to hire counsel. Operating as a 501(c)(3) lets us serve smaller orgs at cost (the Community tier is free), and binds us to public-good operations rather than investor exit pressure.

Paid subscriptions (Core, Pro, Studio, Partner) cover most operating costs. The remainder comes from individual donations and project-restricted grants from foundations interested in our non-profit accessibility-monitoring work. We publish our annual Form 990 once Violet Organization closes its first full fiscal year.

Yes for US donors. Scantra is an initiative of Violet Organization, a registered 501(c)(3) public charity (EIN 81-3855319). Donations through the contact page produce an automated receipt; institutional or grant funding requests should go to hello@scantra.ai.

Reply to any email Scantra sends you, or email support@scantra.ai directly. We aim for a response within one business day on paid plans and two business days on Free and Community plans. There is no phone line — text gives both of us a record we can refer back to.

Yes — every plan includes JSON and CSV export of scan results, findings, and audit logs from the Issues page. Studio and Partner plans also include a webhook output that streams new findings to your own systems (Slack, PagerDuty, Linear) in real time.

GEO stands for Generative Engine Optimization. AI engines like ChatGPT, Perplexity, and Gemini are increasingly how users find businesses, and they pick which sources to cite differently from how Google ranks search results. The GEO score on the Health Report tracks how visible your site is to those engines and which optimizations would lift it. Currently in development.